Shipping policy
Fiba Homes Shipping Policy
At Fiba Homes, we are committed to delivering your order safely and promptly. We ship from our fulfillment centers in the UK and Canada and offer worldwide delivery on all orders.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
During peak seasons or launches, order processing may take an additional 1–2 days.
Shipping Rates & Delivery Estimates
| Destination | Standard Shipping | Estimated Delivery Time |
|---|---|---|
| UK | £3.99 (Free over £35) | 2–4 business days |
| Canada | CAD $6.99 (Free over $50) | 3–6 business days |
| USA | USD $7.99 (Free over $60) | 4–8 business days |
| International | Calculated at checkout | 7–14 business days |
Delivery times may vary depending on your location and customs clearance for international orders.
Carriers We Use
We work with trusted carriers including Royal Mail, Evri, Canada Post, Chit Chats, USPS, and DHL to ensure safe and timely delivery.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. You can track your shipment directly through our website or the courier’s tracking portal.
Customs, Duties & Taxes
International shipments may be subject to customs duties or taxes imposed by your country. These fees are not included in our prices and are the buyer’s responsibility.
Shipping Issues or Delays
If your order is delayed or you believe it is lost, please contact us at support@fibahomes.com within 7 days of the expected delivery date. We’ll do our best to help resolve the issue.
Incorrect Address
Fiba Homes is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout. Please double-check your shipping details before placing your order.
Contact Us
If you have any questions or special delivery requests, reach out to us at:
📧 support@fibahomes.com